Better than I hoped
The camel coat is beautifully cut and the wool feels substantial. I ordered my usual M after using the size assistant — perfect through the shoulders.
Purchased: Wool Wrap Coat · Camel
Fit: True to size
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Free UPS delivery · arrives in 4–8 business days
Processed in 2–4 business days, then delivered by UPS in 2–4 business days from our North American warehouse.
The Hartwell Oaks Promise
Not the right fit? Exchange or return it within 90 days — we’ll email you a printable label. Every order ships with UPS tracking, and a real person answers every email, usually within a few hours.
contact@hartwell-oaks.comYou want the coat that looks good on the cold mornings, not just the mild ones.
Duvella gives you both.
Two layers of insulation hold the heat in. An inside drawstring pulls the waist where you want it — and seals the hem so wind can't creep up your back.

No boxy shape. No stuffed-marshmallow look.
Just the coat you reach for every day from November to March.
✓ Warmth that holds through a real winter
Two padded layers trap your body heat instead of letting it escape at the seams. This is a coat built for the walk from the parking lot, not just a mild afternoon.

✓ No more choosing warm or flattering
Most padded coats add bulk everywhere. The inside drawstring lets you pull in the waist, so you get a real shape instead of a straight box.

✓ Seals the draft at your lower back
Wind loves to sneak up under a coat hem. Cinch the internal waistband and that gap closes — the cold stops at the fabric.

✓ Room for a sweater underneath
Cut relaxed on purpose, with space for layers. You won't be pulling at the sleeves or shrugging your shoulders to get it closed.

What you get today
Seasonal production run — once this winter batch sells out, restock pricing may change.
Bring home the Duvella Faux Fur Hood Double-Layered Puffer Coat today and stay warm without giving up your shape this winter.
Can I still move my arms freely with the waist pulled in?
Yes. The drawstring sits at the waist only, so your shoulders and arms stay unrestricted. Tighten it as much or as little as you like.
Does the hood come off?
The hood is attached and lined with faux fur trim, so it stays put in wind and snow.
Will the faux fur flatten out?
Shake it out and fluff it with your fingers after heavy wear or rain. It lifts back up — avoid brushing it with a stiff brush.
Does it have pockets?
Yes, side pockets at hip level, deep enough for your phone and keys.
Not sure which size to choose? Use Find your size above — enter your height and weight, answer three quick questions and get your size in seconds. You can also see our size chart or email contact@hartwell-oaks.com for personal fit advice.
Free UPS shipping on every US order. Orders are processed in 2–4 business days and delivered by UPS in 2–4 business days from our North American warehouse. You’ll receive a UPS tracking link by email as soon as your order ships.
Return or exchange unworn items with tags attached within 90 days of delivery. Email us and we’ll send a printable UPS return label. A return shipping fee is deducted from standard refunds; returns are free if an item arrived damaged, faulty or incorrect. Full return policy.
Please follow the care label sewn into your garment. We recommend gentle cold washing or professional dry cleaning for wool, cashmere and tailored pieces, and drying knitwear flat.
Worn & loved
Based on verified reviews
The camel coat is beautifully cut and the wool feels substantial. I ordered my usual M after using the size assistant — perfect through the shoulders.
Purchased: Wool Wrap Coat · Camel
Fit: True to size
Bought the sweater and the boots together and used the 3-item discount. Exchange for a different size was easy too.
Purchased: Knit Sweater · Cream
Fit: True to size

Leather is supple, no break-in pain. Sizing chart was spot on with my EU size.
Purchased: Leather Chelsea Boots · Cognac
Fit: True to size

Elegant without trying too hard. The fabric drapes nicely and the length is just right for heels.
Purchased: Satin Midi Dress · Burgundy
Fit: True to size

Arrived in 5 days, wrapped in tissue. The burgundy color is even richer in person.
Purchased: Ribbed Knit Sweater · Burgundy
Fit: True to size

Warm enough for chilly mornings without being bulky. I sized down one for a slimmer look.
Purchased: Quilted Jacket · Olive
Fit: Runs slightly large

The overcoat looks far more expensive than it was. Shoulders sit right, sleeves the right length.
Purchased: Wool Overcoat · Charcoal
Fit: True to size

We ordered his and hers sweaters for our family photos. Soft, cozy and shipped quickly.
Purchased: Knit Sweaters · Cream & Forest
Fit: True to size

High rise, wide leg, and the waist doesn’t gap. I emailed for size advice and got an answer within an hour.
Purchased: Wide Leg Wool Trousers · Cream
Fit: True to size

Coat, scarf and boots arrived together in one beautiful box. The 20% multi-buy discount made it a great deal.
Purchased: Coat, Scarf & Ankle Boots
Fit: True to size
Heavy, soft cable knit that doesn’t itch. Wore it to a game day in Oxford and got three compliments before noon.
Purchased: Cable Knit Crewneck · Cream
Fit: Slightly relaxed

I exchanged for a smaller size and they emailed a label the same day. Customer service you rarely find anymore.
Purchased: Long Wool Coat · Camel
Fit: Runs slightly large
Good to know
Shipping, returns, sizing and payment — answered. Anything else? A real person replies within a few hours.
We reply within a few hours, 7 days a week.
Orders are processed in 2–4 business days at our North American warehouse and delivered by UPS in 2–4 business days after dispatch — typically 4–8 business days in total. Shipping is free on every US order.
At the moment we ship within the United States only, including Alaska and Hawaii.
You’ll receive an email with your UPS tracking link as soon as your order ships. You can also check the status anytime in your account.
Email contact@hartwell-oaks.com as soon as possible. As long as your order hasn’t been dispatched, we’ll gladly change or cancel it.
You have 90 days from delivery to return or exchange unworn items with the original tags attached. Read the full return policy.
Email contact@hartwell-oaks.com with your order number and the items you’d like to return or exchange. We’ll send you a printable UPS return label — pack the items with their tags and drop the parcel at any UPS location.
A return shipping fee applies to standard returns and is deducted from your refund. Returns are free if an item arrived damaged, faulty or incorrect — just send us a photo and we’ll take care of everything.
Once your return arrives at our warehouse and has been checked, we issue the refund to your original payment method and confirm it by email. Depending on your bank, it can take a few additional business days to appear on your statement.
Use Find your size next to the size selector on every product page — enter your height and weight, answer three quick questions and get your recommended size in seconds. You can also check our Size Guide.
The Size Assistant tells you when you’re between sizes and which one gives a closer or roomier fit. For coats and jackets you’ll wear over knitwear, we usually recommend the larger size.
All clothing is sized in US sizes. For shoes, the Size Assistant converts your usual US, EU or UK size — or your foot length — into the right size for each style.
Of course. Email contact@hartwell-oaks.com with your height, weight and the size you usually wear, and our team will recommend your size — usually within a few hours.
American Express, Visa, Mastercard, Apple Pay and Google Pay.
Yes. Checkout is processed by Shopify with 256-bit SSL encryption and 3-D Secure where supported. We never see or store your full card details.
Savings apply automatically in your bag: 2 items save 10%, 3 items save 15% and 4 or more save 20%. No code needed.
All prices are shown in US dollars. Applicable sales tax is calculated at checkout based on your shipping address.
Every piece is designed in our studio at 6017 Patton St in Uptown New Orleans and ships from our warehouse in North America.
Always follow the care label. As a rule: wash gently in cold water or have it dry cleaned, dry knitwear flat, store it folded rather than on a hanger, and let wool rest a day between wears.
Email contact@hartwell-oaks.com — a real person answers every message, usually within a few hours. Our studio address is 6017 Patton St, New Orleans, LA 70118, USA.
Sign up for The Hartwell Oaks Letter at the bottom of any page. We write a few times a month with new arrivals, private sales and notes from New Orleans — unsubscribe anytime.