Shipping & Delivery
Every order ships free within the United States with UPS — no minimum spend.
1
Order processing
2–4 business days. Each piece is checked and carefully packed at our North American warehouse.
2
UPS delivery
2–4 business days after dispatch. You’ll receive a tracking link by email as soon as your parcel leaves the warehouse.
3
At your door
Typically 4–8 business days in total from order to delivery.
Shipping costs
| Destination | Carrier | Delivery time | Cost |
|---|---|---|---|
| Contiguous United States | UPS Ground | 2–4 business days after dispatch | Free |
| Alaska & Hawaii | UPS | Additional 1–3 business days | Free |
Good to know
- Business days are Monday to Friday, excluding US federal holidays.
- We currently ship within the United States only.
- During peak seasons (e.g. Black Friday, holidays) processing can take 1–2 days longer — we’ll always keep you informed.
- If your tracking hasn’t updated for more than 3 business days, email us and we’ll look into it right away.
Need help? We’re here.
Email contact@hartwell-oaks.com — we reply within a few hours, 7 days a week.
Hartwell Oaks · 6017 Patton St · New Orleans, LA 70118 · USA